01 / Support
Support
Practices: email [email protected]; founding practices also have a direct line. Patients: contact your practice first. For account or app problems, email us and include your practice's name.
02 / Get in touch
Two ways to reach us.
01
Email
Best for most things — account help, billing, bug reports, feature ideas, or anything that needs a paper trail.
[email protected]
[email protected]
02
Phone
Prefer to talk it through? Give us a call during US business hours and we'll walk you through it.
(214) 937-0624
(214) 937-0624
03 / What to expect
A real reply, fast.
Typical response
Email
1
business day
Phone
9–5
US business hours
Urgent
Flag it
we triage first
Include your account email and a screenshot if you can — it helps us get to the answer on the first reply.
04 / Before you write
You might find it here.
01
Common questions
Account setup, uploading data, AI insights, and how the platform works — answered on our FAQ.
02
Your data & privacy
How your health data is stored, encrypted, exported, and deleted — see Security and the Privacy policy.
05 / Still stuck?
Drop us a line.
Email [email protected] or call (214) 937-0624. We read every message.